.admin-root{--bg-pastel-left:#d9eafa;--bg-pastel-right:#e3e7fb;--bg-fade-bottom:#fdfdff;--bg-gradient:linear-gradient(180deg, #fdfdff00 0%, #fdfdff 90%), linear-gradient(90deg, #d9eafa 0%, #e3e7fb 100%);--ink:#06090f;--ink-2:#0d121a;--ink-3:#171d26;--line:#292e36;--line-strong:#414853;--muted:#808791;--text:#e4e8ef;--soft:#c5cbd4;--accent:#00cacb;--accent-ink:#011;--amber:#eba941;--rose:#f3625d;--emerald:#34d399;--sky:#38bdf8;--violet:#a78bfa;--radius:10px;--font:Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;box-sizing:border-box;background:var(--bg-gradient);min-height:100dvh;color:var(--text);font-family:var(--font);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;background-attachment:fixed;margin:0;font-size:13.5px;line-height:1.5}@supports (color:lab(0% 0 0)){.admin-root{--ink:lab(2.44511% -.144467 -2.96631);--ink-2:lab(5.20326% -.318445 -5.80707);--ink-3:lab(10.5893% -.558816 -7.26317);--line:lab(18.737% -.618964 -5.87429);--line-strong:lab(30.3224% -.794604 -7.35166);--muted:lab(55.8566% -.832051 -6.66999);--text:lab(91.8479% -.517726 -3.73472);--soft:lab(81.3936% -.699759 -5.21489);--accent:lab(73.6377% -45.8186 -13.7199);--accent-ink:lab(3.95634% -6.95448 -2.72444);--amber:lab(74.3749% 18.2478 61.1498);--rose:lab(61.0965% 56.6147 33.1618)}}.admin-root *,.admin-root :before,.admin-root :after{box-sizing:border-box}.admin-root button{font:inherit;cursor:pointer}.admin-root a{color:var(--accent)}.admin-root a:focus-visible,.admin-root button:focus-visible,.admin-root input:focus-visible,.admin-root textarea:focus-visible,.admin-root [role=button]:focus-visible,.admin-root [tabindex]:focus-visible{outline:2px solid var(--accent);outline-offset:2px;border-radius:5px}.login{background:linear-gradient(#fdfdff00 0%,#fdfdff 90%),linear-gradient(90deg,#d9eafa 0%,#e3e7fb 100%);justify-content:center;align-items:center;min-height:100dvh;display:flex;position:relative;overflow:hidden}.login-bg-wall{z-index:0;pointer-events:auto;position:absolute;inset:0;overflow:hidden}.login-panel{z-index:1;pointer-events:none;width:min(100%,1040px);min-width:0;max-width:1040px;margin:auto;transition:max-width .22s;position:relative}.login-panel--compact{width:100%;max-width:460px;padding:0 16px}.login-panel--split{max-width:1040px;padding:0 20px}.login-panel>*{pointer-events:auto}.auth{color:#283a54;background:#ffffff9e;border:1px solid #ffffffe0;width:100%;position:relative;overflow:hidden;box-shadow:0 32px 90px -20px #2d41732e,0 16px 36px -10px #0000000a;container-type:inline-size}.auth--horizontal{border-radius:36px;grid-template-columns:1.15fr auto 1fr;align-items:stretch;gap:52px;padding:54px 60px;display:grid}.auth--compact{border-radius:32px;flex-direction:column;gap:24px;padding:44px 40px;display:flex}.auth--compact .auth-col--primary{gap:22px}.auth--compact .auth-actions{margin-top:4px}.auth-col{flex-direction:column;justify-content:space-between;display:flex}.auth-col--primary{gap:24px}.auth-col--secondary{justify-content:flex-end;gap:20px}.sidebar-brand-logo{object-fit:contain;filter:drop-shadow(0 2px 6px #4f80e233);flex-shrink:0;width:24px;height:24px}.auth h3{color:#283a54;letter-spacing:-.03em;white-space:nowrap;margin:0;font-size:clamp(16px,6cqw,30px);font-weight:800;line-height:1.15}.auth-subtitle{color:#586c84;margin:8px 0 0;font-size:14px;line-height:1.45}.auth-fields{flex-direction:column;gap:16px;display:flex}.auth-field-group{flex-direction:column;gap:7px;display:flex}.auth-label{color:#344860;font-size:13px;font-weight:700;display:block}.auth-input{-webkit-backdrop-filter:blur(12px);color:#283a54;width:100%;font-size:14.5px;font-family:var(--font);background:#ffffffe6;border:1.5px solid #c3d2e6d9;border-radius:14px;outline:none;min-height:48px;padding:13px 16px;transition:all .18s cubic-bezier(.16,1,.3,1);box-shadow:0 3px 10px -2px #4f80e214,0 1px 3px #2d41730a,inset 0 1px 1px #ffffffe6}.auth-input::placeholder{color:#92a2b8}.auth-input:focus,.auth-input:focus-visible{background:#fff;border-color:#5080e1;outline:none!important;box-shadow:0 0 0 3px #5080e138,0 3px 10px -2px #4f80e21f,inset 0 1px 1px #ffffffe6!important}.auth-input--error{border-color:#e5788d;box-shadow:0 0 0 2px #e5788d26!important}.auth-error{color:#c94f68;margin:2px 0 0;font-size:12px;font-weight:600}.auth-actions{flex-direction:column;gap:12px;margin-top:4px;display:flex}.auth-button,.auth-dev-button{color:#3b6fc9;cursor:pointer;background:linear-gradient(135deg,#dce8fcf2 0%,#cddef8f2 100%);border:1.5px solid #afcaf0e6;border-radius:14px;justify-content:center;align-items:center;width:100%;min-height:48px;font-weight:700;transition:all .16s;display:inline-flex;box-shadow:0 6px 18px -3px #4f80e229,0 2px 6px -1px #2d41730d,inset 0 1px #fffffff2}.auth-button{letter-spacing:.01em;gap:8px;padding:13px 20px;font-size:14.5px}.auth-dev-button{gap:6px;margin-top:4px;padding:12px 18px;font-size:14px}.auth-button:hover,.auth-dev-button:hover{color:#2b5bb5;background:linear-gradient(135deg,#d2e1fa 0%,#c3d7f5 100%);border-color:#96b9eb;transform:translateY(-1px);box-shadow:0 8px 22px -3px #4f80e238,inset 0 1px #fff}.auth-button:active,.auth-dev-button:active{transform:translateY(1px);box-shadow:0 2px 6px -1px #5080e11f}.auth-button:disabled,.auth-dev-button:disabled{opacity:.6;cursor:not-allowed;transform:none}.auth-passkey{color:#586c84;cursor:not-allowed;opacity:.85;background:#ffffff8c;border:1.5px solid #cbd5e1d9;border-radius:14px;width:100%;min-height:42px;padding:11px 16px;font-size:13px;font-weight:700;transition:all .15s;box-shadow:0 2px 6px -1px #2d41730a,inset 0 1px 1px #fffc}.auth-divider-vertical{background:linear-gradient(#cbd5e10d 0%,#cbd5e199 20% 80%,#cbd5e10d 100%);align-self:stretch;width:1px}.auth-dev-mode{-webkit-backdrop-filter:blur(16px);background:#eef5ffb8;border:1px solid #fffffff2;border-top:1.5px solid #fff;border-radius:24px;flex-direction:column;gap:14px;padding:26px;display:flex;box-shadow:0 16px 36px -8px #4f80e224,0 4px 14px -2px #2d41730d,inset 0 1.5px 1.5px #fff}.auth-dev-header{justify-content:space-between;align-items:center;display:flex}.auth-dev-badge{letter-spacing:.07em;text-transform:uppercase;color:#3b6fc9;background:#4f80e21f;border:1px solid #4f80e238;border-radius:7px;align-items:center;padding:5px 10px;font-size:11px;font-weight:800;display:inline-flex}.auth-dev-mode h4{color:#283a54;margin:0;font-size:16px;font-weight:800}.auth-dev-desc{color:#586c84;margin:0;font-size:12.5px;line-height:1.45}.custom-dropdown{width:100%;position:relative}.custom-dropdown__trigger{-webkit-backdrop-filter:blur(12px);color:#283a54;width:100%;font-size:14.5px;font-family:var(--font);cursor:pointer;background:#ffffffeb;border:1.5px solid #c3d2e6d9;border-radius:14px;justify-content:space-between;align-items:center;min-height:48px;padding:13px 16px;font-weight:600;transition:all .18s cubic-bezier(.16,1,.3,1);display:flex;box-shadow:0 2px 6px -1px #4f80e212,inset 0 1px 1px #ffffffe6}.custom-dropdown__trigger:hover{background:#fff;border-color:#afc3e1}.custom-dropdown__trigger--open{background:#fff;border-color:#5080e1;box-shadow:0 4px 14px -2px #4f80e224,inset 0 1px 1px #ffffffe6}.custom-dropdown__value{color:#283a54;font-weight:600}.custom-dropdown__chevron{color:#586c84;flex-shrink:0;transition:transform .22s cubic-bezier(.16,1,.3,1),color .15s}.custom-dropdown__chevron--open{color:#3b6fc9;transform:rotate(180deg)}.custom-dropdown__menu{z-index:50;-webkit-backdrop-filter:blur(28px)saturate(190%);background:#fffffff2;border:1.5px solid #c3d2e6e6;border-radius:18px;flex-direction:column;gap:4px;margin:0;padding:8px;list-style:none;animation:.16s cubic-bezier(.16,1,.3,1) dropdownFadeIn;display:flex;position:absolute;top:calc(100% + 8px);left:0;right:0;box-shadow:0 20px 48px -10px #2d41732e,0 6px 16px -2px #2d41730f,inset 0 1px 1px #fff}@keyframes dropdownFadeIn{0%{opacity:0;transform:translateY(-6px)scale(.98)}to{opacity:1;transform:translateY(0)scale(1)}}.custom-dropdown__item{cursor:pointer;-webkit-user-select:none;user-select:none;border-radius:12px;justify-content:space-between;align-items:center;gap:12px;padding:10px 14px;transition:all .14s;display:flex}.custom-dropdown__item:hover{background:#dce8fca6}.custom-dropdown__item:focus,.custom-dropdown__item:focus-visible{background:#dce8fcd9;outline:none;box-shadow:0 0 0 2px #5080e159}.custom-dropdown__item--selected{background:#dce8fce6}.custom-dropdown__item-text{text-align:left;flex-direction:column;gap:2px;display:flex}.custom-dropdown__item-label{color:#283a54;font-size:14px;font-weight:700}.custom-dropdown__item--selected .custom-dropdown__item-label{color:#3b6fc9}.custom-dropdown__item-desc{color:#586c84;font-size:11.5px}.custom-dropdown__check{color:#3b6fc9;flex-shrink:0}.auth-help{text-align:center;color:#6a7d95;padding-top:4px;font-size:12.5px}.auth-help a{color:#3b6fc9;font-weight:700;text-decoration:none}.auth-help a:hover{text-decoration:underline}@media (max-width:1100px){.auth--horizontal{grid-template-columns:1fr;gap:32px;max-width:480px;margin-inline:auto;padding:36px 28px}.auth-divider-vertical{display:none}}@media (max-width:480px){.auth--compact,.auth--horizontal{border-radius:26px;padding:32px 24px}.auth h3{font-size:clamp(16px,5cqw,24px)}}@media (max-width:360px){.auth h3{letter-spacing:-.045em;font-size:16px}}.auth-notice{border:1px solid color-mix(in oklch, var(--amber) 40%, var(--line));background:color-mix(in oklch, var(--amber) 7%, transparent);color:var(--soft);border-radius:8px;margin-bottom:20px;padding:12px 14px;font-size:13px}.auth-notice--info{border-color:color-mix(in oklch, var(--accent) 40%, var(--line));background:color-mix(in oklch, var(--accent) 7%, transparent)}.auth-spinner{border:2px solid var(--accent-ink);border-top-color:#0000;border-radius:50%;width:16px;height:16px;animation:.6s linear infinite admin-spin;display:inline-block}@keyframes admin-spin{to{transform:rotate(360deg)}}.workspace{background:0 0;grid-template-columns:220px 360px minmax(0,1fr);min-height:100dvh;transition:grid-template-columns .22s cubic-bezier(.16,1,.3,1);display:grid}.workspace--sidebar-collapsed{grid-template-columns:60px 360px minmax(0,1fr)}.sidebar{background:var(--ink-2);border-right:1px solid var(--line);flex-direction:column;padding:16px 12px;transition:width .22s,padding .22s;display:flex;overflow:hidden auto}.sidebar--collapsed{align-items:center;width:60px;max-width:60px;padding:16px 6px;overflow-x:hidden}.side-brand{border-bottom:1px solid color-mix(in oklch, var(--line) 40%, transparent);justify-content:space-between;align-items:center;margin-bottom:16px;padding:6px 6px 18px;display:flex}.sidebar--collapsed .side-brand{border-bottom-color:#0000;flex-direction:column;gap:12px;width:100%;padding:4px 0 16px}.mark-text{letter-spacing:.06em;color:var(--text);font-size:12.5px;font-weight:800}.sidebar-collapse-btn{border:1px solid var(--line);background:var(--ink-3);color:var(--soft);cursor:pointer;border-radius:6px;place-items:center;width:26px;height:26px;transition:border-color .15s,color .15s,background-color .15s;display:grid}.sidebar-collapse-btn:hover{border-color:var(--accent);color:var(--accent);background:color-mix(in oklch, var(--accent) 12%, var(--ink-3))}.nav-group{margin-bottom:16px}.sidebar--collapsed .nav-group{flex-direction:column;align-items:center;width:100%;display:flex}.nav-label{color:var(--muted);letter-spacing:.08em;text-transform:uppercase;margin:0 0 6px;padding:0 8px;font-size:10px;font-weight:800}.nav-item{color:var(--soft);text-align:left;background:0 0;border:none;border-radius:7px;justify-content:space-between;align-items:center;width:100%;min-height:34px;margin:2px 0;padding:7px 10px;font-size:12.5px;transition:background-color .15s,color .15s;display:flex}.sidebar--collapsed .nav-item{justify-content:center;width:38px;height:34px;margin:3px auto;padding:7px 0;overflow:hidden}.nav-item:hover{background:color-mix(in oklch, var(--accent) 8%, transparent);color:var(--text)}.nav-item--active{background:color-mix(in oklch, var(--accent) 14%, transparent);color:var(--accent);font-weight:700}.nav-item-content{align-items:center;gap:8px;display:inline-flex}.nav-count{text-align:center;background:var(--ink-3);min-width:18px;color:var(--muted);border-radius:999px;padding:1px 6px;font-size:10.5px;font-weight:700}.nav-count--amber{background:color-mix(in oklch, var(--amber) 25%, var(--ink-3));color:var(--amber)}.sidebar--collapsed .nav-count,.sidebar--collapsed .nav-dot-status{display:none}.nav-dot-status{background:var(--line);border-radius:50%;width:6px;height:6px}.nav-dot--online{background:var(--emerald);box-shadow:0 0 6px #34d39999}.sidebar-health-indicator{background:var(--ink);border:1px solid var(--line);border-radius:8px;align-items:center;gap:10px;margin-top:auto;margin-bottom:12px;padding:9px 11px;display:flex}.sidebar--collapsed .sidebar-health-indicator{background:0 0;border-color:#0000;justify-content:center;width:38px;height:34px;margin:auto auto 10px;padding:8px 0;overflow:hidden}.health-dot-pulse{background:var(--emerald);border-radius:50%;flex-shrink:0;width:8px;height:8px;animation:2s infinite pulse-health;box-shadow:0 0 0 2px #34d39940}@keyframes pulse-health{0%{box-shadow:0 0 #34d39966}70%{box-shadow:0 0 0 5px #34d39900}to{box-shadow:0 0 #34d39900}}.health-text{flex-direction:column;font-size:11px;line-height:1.3;display:flex}.health-text strong{color:var(--text);font-size:11px}.health-text span{color:var(--muted)}.sidebar-profile{background:var(--ink);border:1px solid var(--line);border-radius:8px;flex-direction:column;gap:8px;padding:10px 12px;display:flex}.sidebar--collapsed .sidebar-profile{background:0 0;border:none;justify-content:center;align-items:center;width:38px;padding:4px 0;overflow:hidden}.sidebar-profile-content{align-items:center;gap:9px;display:flex}.operator-avatar{background:var(--accent);width:30px;height:30px;color:var(--accent-ink);border-radius:50%;flex-shrink:0;place-items:center;font-size:11px;font-weight:800;display:grid}.operator-details{flex-direction:column;font-size:11.5px;line-height:1.3;display:flex}.operator-name{color:var(--text);font-weight:700}.sidebar-profile-muted{color:var(--muted);font-size:10.5px}.sidebar-signout-btn{color:var(--rose);cursor:pointer;background:0 0;border:none;align-self:flex-start;padding:0;font-family:inherit;font-size:11px;text-decoration:underline}.kpi-banner{background:var(--ink-2);border-bottom:1px solid var(--line);grid-template-columns:repeat(4,1fr);gap:12px;padding:14px 22px;display:grid}.kpi-card{border:1px solid var(--line);background:var(--ink);border-radius:8px;flex-direction:column;gap:4px;padding:10px 14px;display:flex;box-shadow:inset 0 1px #ffffff08}.kpi-label{letter-spacing:.08em;text-transform:uppercase;color:var(--muted);font-size:10px;font-weight:800}.kpi-value-row{align-items:baseline;gap:8px;display:flex}.kpi-value{color:var(--text);font-size:20px;font-weight:800;line-height:1}.kpi-value--rose{color:var(--rose)}.kpi-sub{color:var(--muted);font-size:11px}.kpi-source-pills{flex-wrap:wrap;gap:6px;margin-top:2px;display:flex}.kpi-pill{background:var(--ink-3);color:var(--soft);border-radius:5px;align-items:center;padding:2px 7px;font-size:10.5px;font-weight:700;display:inline-flex}.kpi-pill--ios{border-left:2.5px solid var(--sky)}.kpi-pill--android{border-left:2.5px solid var(--emerald)}.kpi-pill--web{border-left:2.5px solid var(--violet)}.kpi-badge-pass{color:var(--emerald);align-items:center;gap:4px;font-size:11px;font-weight:700;display:inline-flex}.queue{border-right:1px solid var(--line);background:#05070d;background:lab(1.9575% -.115275 -2.38884);flex-direction:column;min-width:0;display:flex;overflow:hidden auto}.queue-head{border-bottom:1px solid var(--line);background:var(--ink-2);flex-direction:column;gap:10px;padding:14px 14px 10px;display:flex}.queue-top{justify-content:space-between;align-items:center;display:flex}.queue-top-title-group{align-items:center;gap:8px;display:flex}.queue-top h3{color:var(--text);margin:0;font-size:14.5px;font-weight:800}.queue-badge-count{background:var(--ink-3);color:var(--accent);border-radius:999px;padding:2px 6px;font-size:11px;font-weight:700}.queue-live-indicator{color:var(--emerald);align-items:center;gap:5px;font-size:11px;font-weight:700;display:inline-flex}.live-dot{background:var(--emerald);width:6px;height:6px;box-shadow:0 0 6px var(--emerald);border-radius:50%}.queue-search-container{align-items:center;width:100%;display:flex;position:relative}.queue-search-icon{color:var(--muted);pointer-events:none;font-size:12px;display:flex;position:absolute;left:10px}.queue-search-input{background:var(--ink);border:1px solid var(--line);width:100%;color:var(--text);border-radius:7px;outline:none;padding:8px 28px 8px 30px;font-family:inherit;font-size:12px;transition:border-color .15s,box-shadow .15s}.queue-search-input:focus{border-color:var(--accent);box-shadow:0 0 0 2px color-mix(in oklch, var(--accent) 20%, transparent)}.queue-search-clear{color:var(--muted);cursor:pointer;background:0 0;border:none;padding:2px 4px;font-size:11px;display:flex;position:absolute;right:8px}.queue-search-clear:hover{color:var(--text)}.platform-tabs{background:var(--ink);border:1px solid var(--line);border-radius:8px;grid-template-columns:repeat(4,1fr);gap:4px;padding:3px;display:grid}.platform-tab{color:var(--muted);cursor:pointer;background:0 0;border:none;border-radius:5px;justify-content:center;align-items:center;gap:4px;padding:6px 3px;font-size:11px;font-weight:600;transition:background-color .15s,color .15s;display:flex}.platform-tab:hover{color:var(--soft);background:color-mix(in oklch, var(--accent) 6%, transparent)}.platform-tab--active{background:var(--ink-3);color:var(--text);font-weight:700;box-shadow:0 1px 3px #00000059}.tab-pill-count{background:var(--ink-2);color:var(--muted);border-radius:999px;padding:0 4px;font-size:10px}.platform-tab--active .tab-pill-count{color:var(--accent)}.filters{gap:5px;padding-bottom:2px;display:flex;overflow-x:auto}.filter{border:1px solid var(--line);white-space:nowrap;color:var(--muted);cursor:pointer;background:0 0;border-radius:999px;min-height:25px;padding:4px 9px;font-size:11px;transition:border-color .15s,color .15s,background-color .15s}.filter:hover{border-color:var(--soft);color:var(--soft)}.filter--on{border-color:var(--accent);background:color-mix(in oklch, var(--accent) 12%, transparent);color:var(--accent);font-weight:700}.queue-list{flex:1;overflow-y:auto}.queue-empty-state{text-align:center;flex-direction:column;align-items:center;gap:8px;padding:36px 20px;display:flex}.empty-icon{opacity:.5;color:var(--muted);font-size:28px}.empty-title{color:var(--soft);margin:0;font-size:13px;font-weight:700}.empty-desc{color:var(--muted);max-width:240px;margin:0;font-size:11.5px}.empty-reset-btn{margin-top:8px}.case-row{border-bottom:1px solid var(--line);cursor:pointer;text-align:left;width:100%;color:var(--text);background:0 0;border-left:3px solid #0000;flex-direction:column;gap:4px;padding:12px 14px;transition:background-color .15s,border-left-color .15s;display:flex}.case-row:hover{background:color-mix(in oklch, var(--accent) 5%, transparent)}.case-row--selected{background:color-mix(in oklch, var(--accent) 10%, transparent);border-left-color:var(--accent)}.case-row--escalated{border-left-color:var(--amber);background:color-mix(in oklch, var(--amber) 5%, transparent)}.case-row--resolved{opacity:.72}.case-meta{color:var(--muted);justify-content:space-between;align-items:center;font-size:11px;display:flex}.case-meta-left{align-items:center;gap:6px;display:flex}.platform-pill{letter-spacing:.02em;background:var(--ink-3);color:var(--soft);border-radius:4px;align-items:center;gap:5px;padding:2px 7px;font-size:10px;font-weight:750;display:inline-flex}.platform-pill--ios{color:var(--sky);background:#38bdf826;border:1px solid #38bdf84d}.platform-pill--android{color:var(--emerald);background:#34d39926;border:1px solid #34d3994d}.platform-pill--web{color:var(--violet);background:#a78bfa26;border:1px solid #a78bfa4d}.platform-pill--desktop{color:var(--amber);background:#fbbf2426;border:1px solid #fbbf244d}.platform-pill--system{color:var(--rose);background:#f43f5e26;border:1px solid #f43f5e4d}.platform-pill-icon{align-items:center;display:inline-flex}.severity{text-transform:uppercase;align-items:center;gap:4px;font-size:10px;font-weight:800;display:inline-flex}.severity-dot{background:currentColor;border-radius:50%;width:6px;height:6px}.severity--critical{color:#f43f5e;font-weight:850}.severity--high{color:var(--rose)}.severity--medium{color:var(--amber)}.severity--low{color:var(--muted)}.case-title{color:var(--text);margin:2px 0 0;font-size:13px;font-weight:700;line-height:1.35}.case-quote-preview{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;margin:0;font-size:11.5px;line-height:1.4;overflow:hidden}.case-foot{color:var(--muted);align-items:center;gap:8px;margin-top:4px;font-size:11px;display:flex}.case-foot-number{font-family:monospace;font-size:11px;font-weight:700}.case-policy-chip{background:var(--ink-3);color:var(--soft);border-radius:3px;padding:1px 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